Patients’ Satisfaction with Home Care Services in Greece

As an alternative form, home care is associated with benefits concerning the quality of the care they receive. Patients’ satisfaction constitutes a significant factor for the qualitative evaluation of healthcare services. The estimation of the level of satisfaction of cancer patients with home care services. Material and methods: The Home Care Client Satisfaction Instrument-Revised was used which includes 12 questions rated on a 5-point scale, measuring specific aspects of care and three questions for overall satisfaction rated on a 10-point scale. The questionnaire was completed by 134 patients who received public home care services. The mean score of patients for the questions 1-12 was 54.3 (max=60), while for each one of the three questions for overall satisfaction the mean score was 9 in a 10-point scale, indicating that patients were particularly satisfied with the home care services. The higher satisfaction levels concerned the behavior, attitude and skills of staff, while patients were less satisfied with organizational aspects of home care. 1 RN, MSc, PhDc Center for Health Services Management and Evaluation, Department of Nursing, University of Athens. Corresponding Author: e-mail: [email protected] 2 Associate Professor, Department of Nursing, University of Athens. e-mail: [email protected] 3 Assistant Professor, Department of Nursing, University of Peloponnesus. e-mail: [email protected] 4 Professor, Department of Nursing, University of Athens. email: [email protected] 5 RN, PhD, Center for Health Services Management and Evaluation, Department of Nursing, University of Athens. e-mail: [email protected] 6 Lecturer, Department of Nursing, University of Peloponnesus. e-mail: [email protected]. 7 Assistant Professor, Department of Nursing, University of Athens. e-mail: [email protected] Article Info: Received : December 12, 2012. Revised : February 28, 2013. Published online : March 31, 2013